Job Title: Senior Support Lead - London - Video Conferencing
The primary responsibilities of this position relate to customer support for both internal servers and end user clients on Windows, macOS, Linux, Android and iOS.
Customer support will be provided via email tickets, telephone support and live video support via the platform. As a Support Lead you will have a hand in growing and shaping the support department.
The successful candidate will possess a high degree of self-management, be able to take ownership and work independently, recommend suitable solutions, be personally accountable for project delivery and systems stability, have strong business acumen, and have excellent all-round communication skills. Working in a fast-paced environment with a small group of dedicated and talented individuals, you will have a chance to make a real difference in an organisation that values team member input and ﬁrmly believes that work should be challenging and fun.
Key Skills & Expertise
Provide tier 1 support via email, telephone and video conference provide escalated support for third party tier 1 support
Assist in user training via video conference or at customer site create and update product documentation and maintain a customer support portal analyze error reports to help troubleshoot customer issues
Work with the QA department to identify bugs and verify bug ﬁxes
4+ years’ experience in Customer Support
Strong working knowledge of video conferencing products windows, Linux, macOS, iOS and Android
Administration and troubleshooting skills
TCP/IP network and ﬁrewall troubleshooting skills
Knowledge of Amazon Web Services, EC2 and CloudWatch
Strong problem-solving skills, highly motivated, and passionate about quality
Adaptable and ﬂexible to the work environment
Able to handle multiple tasks concurrently
Knowledge of Zoho Support suite preferred
If you are interested in this opportunity, please apply below or you can call 0203 457 0900 and ask to speak to David East to find out more.